AltaPointe Health Systems · 2 hours ago
Office Professional (Accordia Pediatrics)
Mobile, AL
Full-time
Onsite
New Grad, Entry LevelAltaPointe Health Systems is seeking an Office Professional to work in an outpatient clinical setting. The role involves managing reception duties, handling patient interactions, and performing various administrative tasks to support the clinical team.
Health CareHospitalMedical
Responsibilities
Greets all patients and visitors
Have patients sign in
Answers telephone
Receives patient requests for appointments/information and changes
Records all telephone messages accurately and transfers to appropriate person timely
Handles routine requests from clinicians
Keys in no shows daily
Directs patients to appropriate waiting area
Handles unscheduled patients
Notifies appropriate clinician of patient’s arrival
Schedules return appointments
Reviews clinician’s schedule and assigns appointment time
Gives patient appointment card with next scheduled appointment
Protects and maintains the confidentiality of all records and patient information
May perform Quality Assurance Process
Completes administrative review audits as necessary
Makes copies, faxes documents and performs other related clerical duties as needed
Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients
Verifies insurance
Collects co-payments and posts payments to patients account
Generates the patient receipt for payments taken
Prepares deposits to be taken to Finance and Accounting
Coordinate appropriate services for patients in Crisis
May provide relief for other staff members
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Manages Telehealth Visits and obtain electronic forms submissions and electronic verification of ID and Insurance
Manages office patient flow for patients with different visit types
Seeks supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance skills
Treats patients with care, dignity and compassion
Respects patients’ privacy and confidentiality
Works in a cooperative manner with other AltaPointe employees
Assists patients and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the patient’s needs, expectations and individual differences
Is gentle and calm with patients, families, and others as appropriate
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Follows AltaPointe policies and procedures
Attends appropriate in-service training and other work- shops offered by AltaPointe
Adheres to professional code of ethics
Qualification
Required
High School graduate or the equivalent
Ability to communicate verbally
Ability to withstand frequent deadlines
Ability to concentrate and maintain accuracy in spite of frequent interruptions
Proficiency in Excel
Ability to problem solve and carry out task independently
Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software
Knowledge of HIPAA
Preferred
Preferred experience in medical practices to include outpatient best practices, coding and billing
Company
AltaPointe Health Systems
AltaPointe Health is Alabama’s most comprehensive behavioral and primary healthcare system, delivering over one million services annually to more than 45,000 patients.
Founded in 1957
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jarrett Crum
Chief Hospital Officer
Luke Engeriser
Deputy Chief Medical Officer
Recent News
2026-01-24
2025-08-05
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