WHSmith North America · 14 hours ago
Planning Transformation Enablement Analyst
Support Center - Las Vegas, NV 89119 US (Primary)
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yrWHSmith North America is a leading global travel retailer with a significant presence in North America. The Planning Transformation Enablement Analyst will support the Planning Transformation Manager in executing the transformation roadmap, focusing on change readiness and user adoption, and will be responsible for communication and training activities.
Retail
Responsibilities
Report directly to the Planning Transformation Manager, providing regular updates on enablement, communication, and training activities
Support the manager in executing the overall planning transformation roadmap, with a focus on change readiness and user adoption
Prepare status reports, dashboards, and materials for leadership and steering committee updates
Coordinate enablement timelines and deliverables with the broader transformation plan
Escalate adoption risks, training gaps, and stakeholder concerns with clear recommendations
Support the Planning Transformation Manager in cross-functional coordination across Operations, IT, and business teams
Assist in defining and tracking success metrics related to communication effectiveness, training completion, and adoption outcomes
Act as a trusted partner to the Planning Transformation Manager by proactively identifying opportunities to improve engagement, learning, and change outcomes
Support planning transformation initiatives by developing enablement strategies that drive awareness, understanding, and adoption
Identify stakeholder impacts and readiness risks; help design mitigation and adoption plans
Track adoption metrics and feedback to inform continuous improvement
Develop and execute clear, targeted communications for planning transformation milestones, changes, and releases
Create communication materials such as emails, FAQs, presentations, intranet content, and executive-ready updates
Ensure consistent messaging across functions and stakeholder groups
Design, develop, and maintain training materials including job aids, user guides, process documentation, and training decks
Coordinate and deliver training sessions (live and recorded) for end users, super users, and leadership
Support onboarding and ongoing learning for new planning tools, processes, and capabilities
Act as a liaison between transformation teams and business users to capture feedback and improve user experience
Support workshops, demos, and roadshows to promote understanding and engagement
Partner with process owners and system teams to ensure training and communications align with solution design
Support transformation project plans with enablement-related milestones and deliverables
Maintain documentation repositories and version control for communications and training assets
Assist with change impact assessments and readiness reviews
Qualification
Required
Strong written and verbal communication skills
Experience creating training materials and delivering training to diverse audiences
Strong organizational skills and attention to detail
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
Preferred
Familiarity with Microsoft and all tool associated with the platform
Experience working in cross-functional, matrixed environments
Benefits
Employee Discount
Employer-Paid Life Insurance
Flex Time Off
Disability Insurance
Medical, Dental, and Vision Insurance
Paid Parental Leave
401(k) with company match
Company
WHSmith North America
About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
Founded in 1955
1001-5000 employees
H1B Sponsorship
WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-17Acquired
2008-01-01Private Equity
Leadership Team
Toby Keir
Chief Executive Officer
David Charles
President & COO
Recent News
Company data provided by crunchbase