Member Customer Services Representative jobs in United States
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TEKsystems · 1 day ago

Member Customer Services Representative

positionSouthfield, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$33K/yr - $41K/yr

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Member Customer Services Representative to address member inquiries, solve problems, and provide information on banking products while maintaining good business relations with members.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Answer an average of 80-100 calls per day by addressing members' inquiries, solving problems, and providing new product information
Answer members' telephone calls promptly and in an appropriate manner
Answer inquiries on banking products, including checking, savings, loans, and lines of credit
Document all customer inquiries and comments thoroughly and quickly
Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problems
Determine members' financial services needs, and recommend services and products that address these needs
Collect member loan payments
Handle various accounting transactions

Qualification

Customer serviceCall centerData entryComputer skillsRetail experienceFinancial institution experienceHigh school diplomaAssociate's degree

Required

Answer an average of 80-100 calls per day by addressing members' inquiries, solving problems, and providing new product information
Answer members' telephone calls promptly and in an appropriate manner
Answer inquiries on banking products, including checking, savings, loans, and lines of credit
Document all customer inquiries and comments thoroughly and quickly
Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problems
Determine members' financial services needs, and recommend services and products that address these needs
Collect member loan payments
Handle various accounting transactions
data entry
Customer service
member service
call center
Previous retail/customer service experience
Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high-quality experience for our members
Education. You'll need a high school diploma/GED

Preferred

Call Center and/or financial institution experience is a plus
An Associate's degree in business or a related field is a plus!

Company

TEKsystems

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Glassdoor3.9
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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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