Microwave Products Group · 10 hours ago
IT Support Analyst
Salisbury, MD
Full-time
Onsite
Entry Level
$24/hr - $28/hr
2+ years expMicrowave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems. The IT Support Analyst works directly with end users to diagnose and resolve a variety of software and hardware issues, manage new employee onboarding, and support in-house computer systems and peripherals.
Communication HardwareIndustrialIndustrial ManufacturingManufacturing
Responsibilities
Provide phone, email, desk side and remote desktop support
Provide prompt and courteous customer service to a diverse client base
Excellent diagnostic and troubleshooting skills
Exceptional verbal and written Communication
Knowledge of troubleshooting various operating systems such as Windows 10 and 11
Hardware Life Cycle and Inventory of equipment
Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment and systems
Responsible for ensuring the administration, operation, and maintenance of networked and stand-alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems
Installing hardware and software
Be the customer contact with service providers and overseeing the purchase of additional hardware and software systems
Qualification
Required
Associates degree (Bachelor's degree preferred) in Computer Science or related field
2 or more years of direct experience with end use support or any combination of training and experience which meets the essential skills
Provide phone, email, desk side and remote desktop support
Provide prompt and courteous customer service to a diverse client base
Excellent diagnostic and troubleshooting skills
Exceptional verbal and written Communication
Knowledge of troubleshooting various operating systems such as Windows 10 and 11
Hardware Life Cycle and Inventory of equipment
Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment and systems
Responsible for ensuring the administration, operation, and maintenance of networked and stand-alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems
Installing hardware and software
Be the customer contact with service providers and overseeing the purchase of additional hardware and software systems
Excellent technical knowledge of network and PC hardware
Excellent communication, excellent time management and multi-tasking skills
Hands-on hardware troubleshooting experience
Considerable knowledge of Windows 10 and 11 software, hardware, networks, etc
Considerable knowledge of computer systems and office automation/data sharing and computer hardware and software applications
Knowledge of local area networks (LANs) and working technical knowledge of current network protocols, operating systems and standards
Extensive equipment support experience
Experience with Help Desk ticketing systems
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides along with the ability to create training materials as needed
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organization's goals and objectives
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation
Benefits
A 401(k) savings plan with employer contributions
Medical, dental and vision insurance
Wellness programs
Health savings account
Health care and dependent care flexible spending accounts
Company paid short-term disability and long-term disability
Company paid employee basic life and AD&D insurance
Supplemental employee and dependent life insurance
Optional accident, hospital indemnity and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off, including 10 paid holidays per calendar year
Paid vacation days beginning at 80 hours annually
40 paid sick leave hours annually or as provided under state and local paid sick leave laws
Tuition assistance
Business travel services
Employee discounts
An employee assistance program that includes company paid counseling sessions and legal services
Company
Microwave Products Group
Microwave Products Group is a provider of mission critical engineered electronic components and subsystems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Shimokawa
Chief Financial Officer
Company data provided by crunchbase