TEKsystems · 11 hours ago
Desktop Support Technician
Birmingham, MI
Full-time
Onsite
Mid Level
$28/hr - $30/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician for a long-term contract. The role involves providing onsite and remote support to users, troubleshooting hardware and software issues, and performing routine system maintenance.
Information Technology
Responsibilities
Analyze issues and formulate solutions
Troubleshoot system, application and hardware issues
Ensure customer is updated on ticket progress
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Use external information to research and resolve issues when needed
Consistently update the ticket tracking system with status and fixes
Properly escalate issues to necessary parties as required
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals
Perform installation and configuration of software including operating system, patches, and 3rd party products
Maintain established computer standards and participate in testing new standards
Qualification
Required
Experience providing onsite support to users
Experience providing remote desktop support
Prior experience with a walk-up bar support model
Support for Windows 10 and MAC OSX
Support for hardware issues including desktops, laptops, printers, monitors, and peripherals
Support for software issues including OS, email, MS Office Suite (O365), AV and collaboration tools
Basic knowledge of Active Directory (password resets, access to applications, etc)
Support for application and network connectivity issues, VPN
Basic knowledge of the network closet for backup support
Ability to apply desktop patches
Experience using ServiceNow for ticket management and asset tracking
Ability to analyze issues and formulate solutions
Ability to troubleshoot system, application, and hardware issues
Ability to ensure customer is updated on ticket progress
Ability to work directly with customers to solve problems
Ability to utilize internal IT Knowledge Base to provide and find solutions
Ability to use external information to research and resolve issues
Ability to consistently update the ticket tracking system with status and fixes
Ability to properly escalate issues to necessary parties
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals
Perform installation and configuration of software including operating system, patches, and 3rd party products
Maintain established computer standards and participate in testing new standards
Excellent customer service skills
Excellent problem-solving skills
Process and project-oriented mindset
Ability to work efficiently individually and as part of a team
Knowledgeable on a wide range of technology
Adaptable to leverage technology against a wide range of technical issues
Highly motivated and self-reliant
Preferred
Experience with Executive Support and C-Level
Experience with Imaging and Deployment
Experience with Technical support and Troubleshooting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase