Epsilon Solutions Ltd. · 5 months ago
ServiceNow FSM Developer
United States
Full-time
Remote
Senior Level
6+ years expEpsilon Solutions Ltd. is seeking a ServiceNow FSM Developer to join their team. The role involves gathering requirements, designing solutions, implementing ServiceNow FSM solutions, and providing training and support to users for optimal platform adoption.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Conducting workshops, interviews, and meetings to understand and document business requirements and functional needs
Collaborate with Business Functional team members to write/estimate stories
Defining and designing ServiceNow solutions, tailoring them to meet specific client requirements and industry best practices
Identifying gaps between existing processes and desired future-state processes, recommending solutions and improvements
Collaborating with technical teams to design and implement ServiceNow solutions, ensuring alignment with business needs
Responsible for sprint demos, delivery of additional development artifacts, and documentation and knowledge transfer activities as required
Creating user stories, process documentation, training materials, and other relevant documentation to support implementations
Providing post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform
Qualification
Required
6 years of experience in implementing or architecting ServiceNow solutions
Experience in Design configure and customize ServiceNow Field Service Management FSM module
Must have experience in the design and implementation of the modules below: Field Service Management FSM, Workforce and Resource Management, Work Order management, Appointment scheduling and dispatch, Setup Map Based and calendar-based dispatcher view, Mobile app for FSM Agents and Surveys and analytics, Asset and Inventory management, Now Assist for FSM, ITSM, Custom Service Portal
Extensive experience across the ServiceNow core platform security performance and compliance
Extensive experience in third-party integration REST/SOAP Other methods Integration Hub and Ebonding
Experience with scripting in the ServiceNow platform using JS, Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly etc
Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions
Perform system testing troubleshooting and issue resolution during the implementation phase
Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
Provide ongoing support to end-users addressing their queries and issues related to the ServiceNow platform/module
Document processes configurations and solutions to create comprehensive user guides and training materials
Excellent communication and interpersonal skills
Preferred
Proficient in ServiceNow CMDB, Agent workspace and virtual assistant
Proficient in Implementation of ITSM module
Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
Exceptional leadership, problem-solving, critical-thinking and communication skills
Company
Epsilon Solutions Ltd.
Based in Toronto, Ontario, Epsilon Solutions Ltd. has been providing business and IT solutions throughout Canada since 2013.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase