PartnerHero · 7 hours ago
AI Deployment Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expCrescendo is a company that combines outsourcing expertise with innovative technology to set a new standard in customer experience. They are seeking an AI Deployment Engineer to manage technical implementation activities and ensure successful onboarding for customers, collaborating with various internal teams to meet partner needs.
ConsultingOutsourcingSoftware
Responsibilities
Collaborate with customers and pre-sales teams to understand requirements through detailed discovery and information gathering
Work with Engineering and Product teams to review the scope, discuss CX design options, identify potential risks and establish timelines
Design, build, and deploy the CX bot
Collaborate with design engineering teams and the Partner to connect the Partner’s knowledge sources to the platform
Develop, test, and implement the models to enhance bot accuracy, performance and stability
Integrate bot with existing systems and platforms to provide seamless user experiences
Facilitate User Acceptance Testing with the Partner to validate the deployment
Oversee the bot's deployment to the production environment, ensuring a smooth launch
Continuously monitor and optimize bot performance, adjusting based on user feedback and analytics
Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot
Serve as a liaison between Crescendo’s Product team and customers, capturing feedback and communicating product updates
Collaborate with Sales, Customer Success and other internal teams to ensure consistent customer experiences
Qualification
Required
4-6 years of experience building and deploying conversational AI solutions (voice and chat bots)
4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software
Experience integrating AI solutions with support CRMs such as Zendesk, Gorgias, and Kustomer, including configuring workflows, ticketing logic, and data handoffs between systems
Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript
Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities
Benefits
Enjoy remote work with the focus and flexibility to do your best work.
Grow in an environment that rewards ambition and sharp execution.
Thrive in a team environment where collaboration is the foundation of your success.
Be part of a people-first, values-driven organization.
Company
PartnerHero
PartnerHero provides companies with staffing customer experience and software development fields.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Alexandria Dells
Provider Operations Partner Associate
Allison Moore, M.Ed.
Training Manager, Partner Operations
Recent News
2025-06-04
Triad Business Journal
2025-01-01
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