Cutter Aviation · 7 hours ago
LINE SERVICE TECHNICIAN - LEAD
Phoenix, AZ
Contract
Onsite
Entry, Mid Level
$22/hr - $24/hr
1+ years expCutter Aviation is focused on providing superior customer service and ground support in the aviation industry. The Lead Line Service Technician is responsible for ensuring safety, coordinating aircraft movements, and overseeing the line service personnel to maintain high standards of customer service.
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Responsibilities
Responsible for all operations conducted with safety as the first priority
Responsible for the shift turnover sheet to update staff and supervisors daily
Responsible to ensure that every arriving and departing aircraft at the front ramp is met with a friendly smile and in a professional manner
Coordinate arriving and departing aircraft ensuring a smooth running ramp and delegation of manpower
Responsible for the monitoring of customers on the ramp in vehicles and golf carts to ensure that we do not have runway incursions from our ramp
Assist and monitor line service personnel to ensure customers’ requests have been carried out in correct sequence and in a timely manner
Assist in fueling of aircraft and with services they may need (coffee, ice, etc)
Assist in the repositioning and towing of aircraft
Monitor (delegate) aircraft movements with maintenance and avionics
Oversee the rental car operations on the shift including the positioning and delivery of the car to the aircraft
Responsible for monitoring the staff required for the on coming shift and retaining people to cover vacancies
Ensure that work areas, tow bars, chalks, tugs, etc. are organized and neat
Responsible for updating “Daily Shift Duties Sheet” weekly
Ensure that fuel trucks have been topped off for the next shift
Organize aircraft movements and ground support with tenants
Communicate with customer service continuously to ensure customers have been helped
Assist in the proper training of new line service technicians and the certification of line service technicians into areas or tasks of greater responsibility
Assist in mentorship and orientation of new teammates on your shift
Assist in the cleaning of line room, front lobby, outside walkway, coffee area, fuel trucks, etc. on an hourly basis
Responsible for questioning all unknown persons and vehicles on the ramp as to whether they need assistance
Responsible for monitoring activities inside hangars within the complex to ensure tenants are adhering to airport policy, safety practices, and that they are not providing competitive services
Assist in tagging (monitoring) and removing all malfunctioning equipment from service with a clear explanation as to what the problem is
Must remain calm under high stress situations
Ability to work in inclement weather
Ability to lift 50 - 75 lbs overhead
Ability to pass PHX AOA class exam
Ability to pass NATA Safety 1st written and practical exams
Ability to bend, twist, and squat while performing job duties
Communicate with co-workers, management, customers, and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures, and instructions
Conform with all safety rules and wear/use all appropriate safety equipment
Qualification
Required
Responsible for all operations conducted with safety as the first priority
Responsible for the shift turnover sheet to update staff and supervisors daily
Responsible to ensure that every arriving and departing aircraft at the front ramp is met with a friendly smile and in a professional manner
Coordinate arriving and departing aircraft ensuring a smooth running ramp and delegation of manpower
Responsible for the monitoring of customers on the ramp in vehicles and golf carts to ensure that we do not have runway incursions from our ramp
Assist and monitor line service personnel to ensure customers' requests have been carried out in correct sequence and in a timely manner
Assist in fueling of aircraft and with services they may need (coffee, ice, etc)
Assist in the repositioning and towing of aircraft
Monitor (delegate) aircraft movements with maintenance and avionics
Oversee the rental car operations on the shift including the positioning and delivery of the car to the aircraft
Responsible for monitoring the staff required for the on coming shift and retaining people to cover vacancies
Ensure that work areas, tow bars, chalks, tugs, etc. are organized and neat
Responsible for updating 'Daily Shift Duties Sheet' weekly
Ensure that fuel trucks have been topped off for the next shift
Organize aircraft movements and ground support with tenants
Communicate with customer service continuously to ensure customers have been helped
Assist in the proper training of new line service technicians and the certification of line service technicians into areas or tasks of greater responsibility
Assist in mentorship and orientation of new teammates on your shift
Assist in the cleaning of line room, front lobby, outside walkway, coffee area, fuel trucks, etc. on an hourly basis
Responsible for questioning all unknown persons and vehicles on the ramp as to whether they need assistance
Responsible for monitoring activities inside hangars within the complex to ensure tenants are adhering to airport policy, safety practices, and that they are not providing competitive services
Assist in tagging (monitoring) and removing all malfunctioning equipment from service with a clear explanation as to what the problem is
Must remain calm under high stress situations
Ability to work in inclement weather
Ability to lift 50 - 75 lbs overhead
Ability to pass PHX AOA class exam
Ability to pass NATA Safety 1st written and practical exams
Ability to bend, twist, and squat while performing job duties
Communicate with co-workers, management, customers, and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures, and instructions
Conform with all safety rules and wear/use all appropriate safety equipment
A high school diploma or the equivalent with one year aviation experience
Requires a valid driver's license and a good driving record
Preferred
Line service experience a plus
Company
Cutter Aviation
Cutter Aviation is an aviation company that offers aircraft fueling, aircraft sales and management, and maintenance services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Hokanson
Vice President & Chief Financial Officer
Company data provided by crunchbase