PartnerHero · 3 hours ago
Regional Vice President, Sales - East
United States
Full-time
Remote
Director/Executive
10+ years expCrescendo is a company that builds unbeatable AI Assistants for various communication channels. They are seeking a Regional Vice President of Sales to lead their CX Intelligence growth across the Eastern U.S., focusing on selling AI-powered solutions and enhancing customer experience.
ConsultingOutsourcingSoftware
Responsibilities
Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around: Predictive CSAT, Intent-based root cause analysis, Omnichannel quality coverage, Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes: 95%+ CSAT, 50–65% instant resolutions, 10k+ monthly cost savings, 90%+ pre-sales containment
Position Crescendo as the platform that captures why customers reach out — not just how often
Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
Build a culture of curiosity, precision, and proof
Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence
Qualification
Required
10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of: Contact center QA operations, CSAT and sentiment analysis, Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast-based with regional travel flexibility
Company
PartnerHero
PartnerHero provides companies with staffing customer experience and software development fields.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Alexandria Dells
Provider Operations Partner Associate
Allison Moore, M.Ed.
Training Manager, Partner Operations
Recent News
2025-06-04
Triad Business Journal
2025-01-01
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