Zonda · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expZonda is redefining the future of housing and is seeking a Customer Success Manager to serve as a front-line liaison with client relationships. The role involves onboarding new builders, providing customer support, and ensuring high levels of customer satisfaction through regular communication and performance reviews.
Computer Software
Responsibilities
New Builder Onboarding
Provide direct support for customers, including reporting, invoicing, and regular customer support communication
Regular meetings with clients to review performance, content, and recommendations for both listings and advertising
Coordinates with the sales team when the client is interested in other products per AM recommendations
Work with the builder clients to ensure the integrity of data listed on NewHomeSource.com and affiliated websites
Interact with customers and troubleshoot problems to achieve and maintain a high level of customer satisfaction
Advertising clients – ensuring campaigns are launched promptly
Act as a liaison between the customer, tech support team, and any other external team members
Collaborate frequently with internal teams to ensure clients meet financial obligations for services
Monthly Billing Review
45-day check-ins with new clients
Proactive in interacting with client personnel
CRM/Salesforce Updates – Pending Accounts, Request to Cancel, Contacts, Etc
Daily XML Data Feed Errors
Other projects and tasks assigned
Qualification
Required
High School diploma or equivalent
2-5 years of proven experience in any of the following: Account Management, Customer Support
Proficiency in Microsoft Office
CRM knowledge is helpful
Ability to manage a large volume of accounts
Excellent verbal and written communication skills
Excellent interpersonal and customer relationship development skills
Experience working in a fast-paced and dynamic environment
Excellent process management and organizational skills
Attention to detail and a concern for quality
Ability to successfully manage multiple clients with varying timelines
Ability to coordinate project tasks
A strong work ethic complemented by a proactive, energetic can-do attitude
Minimum 2-3 years of experience in Account Management or Customer Support role
Work in a fast-paced environment
Proficient in MS Excel and other MS Office products
Ability to speak and write professionally
Multifaceted reporting to Customers
Preferred
Experience working for or with Marketing Agencies or Advertising Agencies a plus
Benefits
Comprehensive benefits package (Medical, Dental, Vision)
100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
401k with company match
Paid vacation and general holidays
Employee Assistance Program (EAP)
Live Meditation Sessions
Employee Recognition Platform
Virtual Wellness Program
Hybrid Work Environment – and always will be!
Company
Zonda
Zonda provides data-driven housing market solutions to the homebuilding and multifamily industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Meyers
CEO
Derin Bluhm
Chief Technology Officer
Recent News
2026-01-16
2025-12-18
Company data provided by crunchbase