Alpha Consulting Corp. · 14 hours ago
Information Technology - Business/Systems Analyst – Application Support Lead
Montvale, NJ
Full-time
Onsite
Senior Level
$60/hr - $65/hr
6+ years expAlpha Consulting Corp. is seeking a Business/Systems Analyst – Application Support Lead for a direct client in the US. The role involves leading the Application Support and Operations team, ensuring effective ticket management, and collaborating with various teams to maintain application performance and stability.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution
Collaborate with a team of other Support Analysts (both onshore and offshore)
Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed
Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management
Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence
Maintain strong communication and coordination across business, technical, and vendor teams
Implement best practices for incident, problem, and change management (ITIL)
Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing
Report KPIs, trends, and operational insights to leadership
Qualification
Required
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity
Bachelor's degree in Computer Science, Information Systems, or related discipline
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
Hands-on ability to review logs, write SQL queries, and interpret system performance data
Prior experience managing offshore support teams and coordinating global operations
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders
Knowledge of ServiceNow, Application Insights, and ITIL-based processes
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
H1B Sponsorship
Alpha Consulting Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase