TEKsystems · 3 hours ago
Help Desk Analyst
Rocklin, CA
Full-time
Hybrid
Entry, Mid Level
$19/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Help Desk Analyst to serve as the first point of contact for information systems user problems, providing technical support and troubleshooting for hardware and software issues.
Information Technology
Responsibilities
Assists in identifying trends in continuing hardware, software or systems problems
Documents user problems, resolution, and new solutions for future reference using EHD tools and resources
Maintains regular and consistent attendance and punctuality
Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment
Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution
Qualification
Required
Associate degree in a technical or computer related field of study, or equivalent related experience
2-5 years of related work experience
Help desk or customer support environment supporting various hardware, software and personal computer tools (1 year)
Problem management and knowledge base tools (1 year)
Retail Point of Sale systems and or computing systems (1 year)
Ability to communicate clearly and concisely, both orally and in writing
Ability to handle multiple tasks
Ability to work in a fast-paced and changing environment
Ability to work as part of a team
Ability to deliver customer service to users with various levels of computer knowledge
Ability to work with users of various levels of computer knowledge
Strong technical aptitude and troubleshooting skills
Preferred
Help desk support
Help desk
Service desk
Troubleshooting
Customer service
Support
Windows 10
Active directory
Windows
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase