TEKsystems · 8 hours ago
Tier 2 Technical Support
Beaverton, OR
Contract
Onsite
Entry, Mid Level
$23/hr - $29/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Tier 2 Technical Support professional. The role involves diagnosing computer errors, providing technical support to end users, and maintaining documentation about customer networks.
Information Technology
Responsibilities
Diagnose computer errors and triage to determine the urgency of issues
Install, configure, and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Repair computer hardware, such as keyboards and printers
Provide technical support over the phone or Web to end users /clients
Use remote support software to take control of end-user’s computers to troubleshoot, diagnose and resolve issues
Setup new user and email accounts
Assist end-users with password changes
Setup email on Computers and Mobile devices
Install printers and Software on Client PCs
Document Resolution steps for closed tickets and notes for escalations
Create and maintain documentation about Customer networks
Escalate to higher tier support to resolve customer issues within SLA
Create and maintain documentation about Customer networks
Setup new user and email accounts
Install printers and Software on Client PCs
Troubleshoot software, hardware, and network issues
Qualification
Required
Associate's degree (Bachelor's degree preferred)
2-4 years of helpdesk experience or working with a helpdesk or IT provider
Good understanding of Windows Server environments (SBS, 2003, 2008 R2 & 2012)
Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and Microsoft Office 365, Azure, and other Application Support skills
Preferred
Previous experience in Managed IT Services
A+, Network+, MCP and other relevant certification
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase