SetPoint Medical · 11 hours ago
Patient Engagement Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $165K/yr
5+ years expSetPoint Medical is a commercial-stage medical technology company dedicated to improving care for people living with chronic autoimmune diseases. They are seeking a Patient Engagement Manager responsible for architecting and scaling patient engagement functions to support device adoption and enhance patient experiences. This role involves leading patient engagement programs, collaborating with stakeholders, and utilizing market research to drive patient-centric strategies.
BiotechnologyHealth CareMedicalTherapeutics
Responsibilities
Lead patient engagement programs that support onboarding, adherence, and long-term therapy usage, while aligning with regulatory requirements and commercial strategy
Own and develop a comprehensive patient lifecycle for SetPoint Therapy by mapping and optimizing patient journeys, identifying friction points and improving conversion, activation, adherence, and satisfaction
Build a scalable SetPoint Activator program, including hiring and managing personnel, establishing workflows, monitoring satisfaction and proactively identifying opportunities to enhance patient and provider experience
Collaborate with internal stakeholders and external agencies to develop patient-facing websites, testimonials, educational webinars, GEO/SEO strategy, and other omnichannel engagement programs
Establish and maintain a consistent content ecosystem for patient storytelling that is empathetic, plain-language, and clinically accurate
Partner with health care providers to align awareness with provider workflows to ensure patient experience is seamless across various stakeholders
Utilize patient market research to develop segmentation strategies and to design data-driven patient engagement programs
Partner with broader commercial and product development teams to incorporate patient feedback into product design, labeling, instructions for use, and other design improvements
Develop and manage patient advisory boards, ambassador programs, and partnerships with advocacy groups
Establish training standards and patient-centered communication guidelines
Foster a culture of empathy, accountability, and continuous improvement within all patient-facing interactions
Qualification
Required
Bachelor's degree in healthcare or marketing, or related field
5+ years of experience in consumer/lifecycle marketing in healthcare, or related roles
Strong understanding of regulated healthcare environments and compliant patient communications
Excellent communication, interpersonal, and empathy-driven skills
Motivated self-starter with ability to work independently as well as collaboratively in a fast-paced environment
Preferred
Experience overseeing social media strategies and campaigns that enhance brand visibility while fostering a community of users
Experience with CRM systems and marketing automation tools (e.g., Salesforce, HubSpot, Marketo, or equivalent)
Company
SetPoint Medical
SetPoint Medical provides a device-based therapy for rheumatoid arthritis.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$496.4MKey Investors
Sprig EquityRunway Growth CapitalNew Enterprise Associates
2025-08-11Series D· $115M
2025-08-11Series C· $25M
2025-03-27Series Unknown· $12.4M
Leadership Team
Rohan Seth
CFO
Recent News
2025-12-15
Company data provided by crunchbase