TEKsystems · 6 hours ago
Retail Application Support Technician
Austin, TX
Contract
Onsite
Mid Level
$25/hr - $35/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Retail Application Support Technician to support and enhance a newly implemented cloud-based POS system. This role focuses on advanced application troubleshooting, project support, and becoming the subject matter expert for retail systems.
Information Technology
Responsibilities
Provide Tier 2+ support for retail POS software and integrated third-party applications (e.g., ERP, payment processors, supply chain tools)
Troubleshoot complex incidents involving internet, transaction flow, and application integrations
Support high-pressure issues where store associates cannot complete customer transactions
Perform occasional hardware troubleshooting (iOS devices, card readers, handhelds)
Document processes, troubleshooting steps, and partner/vendor handoffs
Assist with project work, including regression testing and application change validation
Collaborate with internal teams (IT Ops, Networking, SAP/ERP teams) and external vendors
Help absorb first-level support responsibilities temporarily during vendor transitions
Qualification
Required
3–5 years of enterprise application support, specifically supporting complex third‑party SaaS in a corporate environment (beyond M365/AD/Okta)
Experience with Retail POS applications OR equivalent high‑urgency application support (e.g., executive “white glove” support)
Strong troubleshooting skills with a proactive, can‑do attitude and willingness to take on new technical challenges
Basic hardware support skills
Excellent documentation and communication abilities
Preferred
Experience with Manhattan POS
Adyn, Vertex, SAP
Postman
Testing or QA/project experience
Light project management exposure
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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