Signature HealthCARE · 6 hours ago
VitalLink Advocate
Louisville, KY
Full-time
Onsite
Entry Level
$0/yr - $55K/yr
1+ years expSignature HealthCARE is dedicated to supporting employees through their VitalLink program, which assists workers in navigating life challenges. The Advocate role focuses on providing empathetic support and coordination of services for employees, ensuring they have access to necessary resources and assistance during critical moments.
Assisted LivingHealth CareMedicalNursing and Residential CareWellness
Responsibilities
Provide individualized advocacy and support to participants enrolled in the VitalLink program, using a trauma-informed and culturally responsive approach
Conduct inbound and outbound communication with participants via text message, email, phone, and virtual meetings to assess needs and coordinate support, responding professionally and empathetically across all channels
Navigate and coordinate services across healthcare, behavioral health, financial assistance, housing, legal aid, and other community-based resources
Maintain accurate, timely, and confidential documentation of participant interactions and outcomes within Salesforce case management while ensuring each enrollment is tracked as an active case
Educate participants on VitalLink services, how to access resources, and how to advocate for themselves when appropriate
Collaborate closely with Lead Advocates and other VitalLink team members to coordinate care, escalate complex cases, and ensure continuity of support
Coordinate with external service providers and community-based resources as needed to support participant outcomes
Respond promptly to participant inquiries while meeting defined service level expectations
Identify trends, gaps, or recurring barriers and recommend process or program improvements
Uphold all confidentiality, privacy, and data protection requirements
Support change initiatives and special projects aligned with VitalLink growth and mission
Qualification
Required
Associate degree or higher in Human Resources, Social Work, Human Services, Sociology, or a related field or equivalent combination of education and experience
Minimum of one (1) year of experience in one or more of the following areas: HR or employee relations, social services or case management, workforce support programs, healthcare, behavioral health, or community-based advocacy
Familiarity with benefit navigation, leave management, ADA processes, or employee assistance programs
Experience partnering with community-based organizations or public assistance programs
Demonstrated ability to work with individuals facing complex or sensitive life circumstances
Strong verbal and written communication skills, with the ability to communicate professionally and empathetically via text, email, and phone
High level of professionalism with demonstrated ability to maintain confidentiality
Customer service oriented, with the ability to work well under pressure
Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple cases with high level of quality and productivity
Benefits
Medical, Dental, and Vision coverage
Voluntary Life and Disability insurance
Free Telemedicine with Medical Plan
401(k) and Roth 401(k) options
Tuition Education Reimbursement
A variety of additional specialized insurance offerings
Paid Time Off (PTO)
Partner perks and discounts
Company
Signature HealthCARE
Signature Healthcare is a family-based healthcare company that offers skilled nursing, home health, assisted living, and in-home care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
E. Joseph Steier
Founder, President, and Chief Executive Officer
Missy Highley
Senior Vice President Business Development
Recent News
2025-12-19
2025-08-18
2025-08-17
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