TEKsystems · 6 hours ago
Desktop Support Technician
Winston-Salem, NC
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Deployment Technician to stage, configure, and deliver Windows 11 workstations. The role involves preparing devices, installing Microsoft 365 apps, troubleshooting issues, and maintaining accurate records in Ivanti to ensure users are productive from day one.
Information Technology
Responsibilities
Receive, unbox, and inventory hardware; asset‑tag and update records in Ivanti (ticket/asset system)
Set up Windows 11 laptops/desktops: apply baseline settings, drivers, firmware/BIOS updates, Windows updates, and required security controls (BitLocker/MFA steps as applicable)
Install and configure Microsoft 365 apps: Outlook profile setup, Teams, OneDrive sync, Office apps, and any line‑of‑business software
Perform basic troubleshooting during and after build: login/profile issues, network connectivity (Wi‑Fi/Ethernet/VPN), printers/peripherals, display/dock problems, and common Windows 11 errors
Prepare user kits (docks, monitors, keyboards, headsets) and provide clear first‑login guides or quick walk‑throughs at handoff
Coordinate deployments with users and the support team; provide walk‑up/go‑live support to keep cutovers on schedule
Maintain ticket hygiene in Ivanti: create/own tickets, update status, document steps and resolutions, and close within SLAs
Process returns, swaps, and RMAs; sanitize and redeploy devices per policy
Contribute to checklists, deployment runbooks, and knowledge base articles; suggest improvements to standard build steps
Qualification
Required
1–3+ years in end‑user computing, desktop support, or deployment operations
Strong Windows 11 skills: user profiles, drivers, updates, device settings, and common troubleshooting
Microsoft 365 experience: installing and configuring Office apps, Outlook profiles/calendars, Teams, and OneDrive
Familiarity with Ivanti for ticketing/asset updates (or similar ITSM tools) and disciplined documentation habits
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) to validate connectivity and resolve simple issues
Clear, patient communication and strong customer service; comfortable supporting users during pickup/cutover
Preferred
Experience with imaging/provisioning (Intune Autopilot, SCCM/MECM, MDT/WDS) and driver/BIOS utilities (Dell/HP/Lenovo)
Basic PowerShell for post‑deployment tasks (app installs, device rename, log collection)
macOS familiarity for mixed environments; A/V and conference‑room setup experience
Hardware break/fix (keyboard, memory, SSD, battery swaps) and vendor RMA workflows
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase