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TEKsystems · 7 hours ago

Manager Of End User Support

Greenville, NC

Full-time

Onsite

Mid Level

$106K/yr - $176K/yr

TEKsystems is a leading provider of business and technology services, and they are seeking an End User Support Manager to lead a team of 10 employees. The role involves managing delivery and support related to PCs, laptops, and peripherals while ensuring service excellence and compliance with IT governance.

Information Technology

H1B Sponsor Likely

Responsibilities

Manages all aspects of delivery and support related to PCs, laptops, printers and peripherals

Participates and consults with business operating units to identify the IS implications of their strategic and operating plans

Identify and recommend opportunities to leverage existing systems and/or new and emerging technologies where appropriate

Ensures system performance and service-level requirements are met

Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of IS customers who are directly caring for our patients

Ensures a smooth transition of end user systems from implementation to production and on-going operational support

Promotes the philosophical direction of IS in the adoption of IT Service Management (ITSM) by managing team compliance with IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team

Works with business operations teams to ensure good coordination of IS changes without impacting business processes

Participates in the annual external financial audit of security and controls and annual IS risk assessment across the health system

Participates in internal audits, as appropriate, as identified in the annual audit plan

Develops and implements action plans to address any gaps identified during the audit process

Qualification

End user supportIncident managementLeadershipServiceNowWindows 11Management skillsDesktopKPILeadership communicationLifecycle ManagementActive DirectoryLeadership developmentAVD

Required

Improving operational efficiency- operational management, customer service focused

Leadership- having managed a team of 10 employees, and 2 peers

Knowledge within end user support (desktop, Windows 11, Mac, ServiceNow)