AAA Club Alliance · 11 hours ago
Sales Associate, Travel Contact Center
United States
Full-time
Remote
Entry Level
1+ years expAAA Club Alliance is seeking a Sales Associate for their Travel Contact Center. The role involves serving members and non-members through various channels by selling and servicing travel reservations, while maintaining compliance with regulations and fostering long-term client relationships.
Consumer Services
Responsibilities
Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations. A concentration on Club Owned and 5 Diamond vendor products is required
Book and counsel Members/non-Members on primarily domestic air, rail, hotel, and car reservations
Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites. Assumed proficiency within six months
Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets
Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage platform
Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs
Create and maintain long-term relationships with travel clients to foster repeat business
Meets or exceeds established minimum production/performance requirements
Participates as a user in testing of new systems/procedures
Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them
Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms
Assists Members with auto travel plans by providing hotel reservations along planned route
Other duties as assigned
Qualification
Required
High school diploma or equivalent
One year previous sales and/or customer service experience
Ability to respond to customer inquiries and interact with others in a high-volume contact center environment
Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions
Ability to work effectively with Associates throughout the ACA organization
Proficiency in PC usage as well as GDS and other travel platforms
Strong customer service, problem resolution, and sales skills
Ability to work overtime and/or holidays necessitated by business and/or weather conditions
Benefits
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase