Reliance State Bank · 2 hours ago
Customer Service Representative
Story City, IA
Full-time
Onsite
New Grad, Entry LevelReliance State Bank is seeking a Customer Service Representative to conduct transactions and provide excellent customer service. The role involves processing customer transactions, resolving concerns, and promoting bank products while ensuring customer satisfaction.
BankingFinancial ServicesLendingWealth Management
Responsibilities
Process a variety of customer transactions including: deposits, withdrawals, check cashing, transfers, safe deposit boxes, cashier's checks, and loan payments
Handle and resolve customer concerns to ensure the highest possible customer satisfaction
Ensure that customers receive excellent customer service by providing accurate information and processing all transactions as efficiently as possible
Scan and balance daily work in a timely manner and by properly following operation policies and procedures, this may involve problem solving for error resolution
Build rapport with customers and promote bank products and services as appropriate
Assist customers with accessing their safe deposit boxes
Process various night drop and mail transactions
Service bank ATM as needed
Work with other employees to promote teamwork and good communication
Promote a positive bank image in the community
Other duties as assigned
Qualification
Required
Prior customer service experience
Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook)
Excellent customer service skills
Basic math skills: add, subtract, and divide
Communication skills and problem-solving ability
Attention to detail and accuracy
Ability to operate office equipment as necessary to complete essential duties listed above
Preferred
Cash handling experience preferred
Company
Reliance State Bank
Reliance State Bank is a financial institution that offers a range of banking, financial, lending and deposit accounts-related services.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase