Idaho Housing and Finance Association · 14 hours ago
Early-Stage Mortgage Collections Representative
Boise,ID,US
Full-time
Onsite
Entry Level
1+ years expIdaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities, and they are seeking a customer-focused individual to join their team as an Early Stage Loan Counselor. In this role, you will provide exceptional customer service to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
Identify borrowers for home retention programs and schedule property inspections to assess condition
Resolve delinquency through collection efforts and borrower assistance programs
Other job duties as assigned
Qualification
Required
1+ years of experience in mortgage collections, early-stage counseling, or a related role
Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results
Strong verbal communication, organizational, and analytical skills
High school diploma or equivalent required
Preferred
1 - 3+ years of collections or loan servicing experience
Bilingual in Spanish
Bachelor's degree
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
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