TEKsystems · 6 hours ago
Technical Support Representitive
United States
Full-time
Remote
Entry Level
$20/hr - $23/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Support Representative to provide technical support to internal and external customers on WK products. The role involves troubleshooting issues, managing cases, and ensuring customer satisfaction through effective communication and follow-up.
Information Technology
Responsibilities
Provide technical support to internal and external customers on WK products, services, or processes
Troubleshoot and resolve customer and employee issues for Wolters Kluwer products and online platforms
Create and manage cases received through phone, email, and Salesforce cases
Complete routine/daily requests
Manage and complete long-term projects
Manage multiple cases at one time, providing details and updates until resolved
Work with customers to quickly get to the root of their problem
Provide timely and accurate customer feedback
Walk customers through a series of actions to resolve a problem
Follow up with customers to ensure the problem is resolved
Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer
Provide support in the form of procedural documentation
Keep team informed as new issues arise or processes are updated
Support co-workers and promote a positive work environment
Provide training to new employees on our various products/platforms
Cross train on other products, systems, and processes
Participate in product or system testing and review as required
Qualification
Required
Bachelor's Degree OR
High School diploma or GED and 2 years' experience in a customer/technical support environment
Experience working in a support center or equivalent environment
General troubleshooting
Computer/browser/network troubleshooting
Technical support
cloud computing
sql server
Customer service
Troubleshooting
Windows
Help desk support
Help desk
Preferred
Degrees MIS, Information Technology
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase