TEKsystems · 2 hours ago
Telecommunications Specialist
Rochester, NY
Contract
Onsite
Mid Level
$25/hr - $40/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Telecommunications Specialist to ensure stable and continuous service for end users relying on voice, data, or video services. The role involves leading technical support, managing telephony and network technologies, and overseeing contractors and vendors.
Information Technology
Responsibilities
Leads the technical support that ensures stable and continuous service for end users whose business functions rely on voice, data or video services in a 24x7 environment
Maintains expertise in and mentors others on current telephony and network technologies
Analyzes, triages, designs, installs, upgrades, monitors, tests and repairs telephone, data and video systems, as well as manages cable plant, switch rooms and CER's
Oversees contractors, vendors and other technicians
Programs telephone system features and functionality
Produces and updates voice and data system and process documentation
Diagnoses and resolves complex voice and data issues
Provides training to other technicians
Assists with developing strategies and implements process changes to support new voice, data and video technologies and infrastructure
Builds out new and upgrades existing telephone system infrastructure
Manages vendors to ensure appropriate planning, scheduling and acceptance testing
Develops and maintains network and cable design documentation and databases
Coordinates activities including tag, test, splice and move
Updates cable plant infrastructure and ensure integrity of the databases
Manages daily dig requests with various departments
Rotates through positions providing triage, project leadership, warehouse management, critical team support and on-call responsibilities
Monitors user-generated service and trouble tickets
Monitors and evaluates normal and critical workloads and allocates and/or reallocates resources as needed
Follows escalation procedures and demonstrates exemplary communication skills
Interacts with a cross-section of teams to support daily activities
Trains and mentors' technicians in telephone system software programming
Advocates for customers and recommends process changes as appropriate
Reviews daily alarm logs and resolve first and second level system problems
Updates technical documentation
Completes preventive maintenance routines, such as voicemail maintenance, power system diagnostics, and battery plant
Maintains spare parts inventories with input from engineers
Serves as escalation for service interruptions associated with voice services, voicemail, paging, cellular and computer network
Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills
Completes monthly voicemail maintenance and reports daily on system health
Resolves voice and voicemail system emergencies and serves as escalation to technical resources working after hours in on-call rotations
Participates in the on-call rotation
Completes billing information and coordinates with peers to manage and procure inventory levels
Maintains cable plant documentation
Follows identification standards for cable connections including CER line card documentation
Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities
Qualification
Required
Leads the technical support that ensures stable and continuous service for end users whose business functions rely on voice, data or video services in a 24x7 environment
Maintains expertise in and mentors others on current telephony and network technologies
Analyzes, triages, designs, installs, upgrades, monitors, tests and repairs telephone, data and video systems, as well as manages cable plant, switch rooms and CER's
Oversees contractors, vendors and other technicians
Programs telephone system features and functionality
Produces and updates voice and data system and process documentation
Diagnoses and resolves complex voice and data issues
Provides training to other technicians
Assists with developing strategies and implements process changes to support new voice, data and video technologies and infrastructure
Builds out new and upgrades existing telephone system infrastructure
Manages vendors to ensure appropriate planning, scheduling and acceptance testing
Completes preventive maintenance routines, such as voicemail maintenance, power system diagnostics, and battery plant
Maintains spare parts inventories with input from engineers
Serves as escalation for service interruptions associated with voice services, voicemail, paging, cellular and computer network
Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills
Works closely with engineering and cable plant to ensure proper procedures and processes are executed
Completes monthly voicemail maintenance and reports daily on system health
Resolves voice and voicemail system emergencies and serves as escalation to technical resources working after hours in on-call rotations
Participates in the on-call rotation
Completes billing information and coordinates with peers to manage and procure inventory levels
Maintains cable plant documentation
Follows identification standards for cable connections including CER line card documentation
Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities
Safe use of hand tools and test equipment required
Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required
Exceptional customer service skills, including outstanding verbal and written communications skills and ability to diffuse difficult situations required
Preferred
Project coordination
Quality assurance
Technical documentation
Fiber optic networks
low voltage cabling
Mobile Device Management
Phone systems
VOIP
Windows
Linux
MA 4000, NEAX 2400, 9300 and 9500 Installation & Maintenance
ACD-MAT
UM8700 (voicemail) Administration & Maintenance
Advanced problem-solving techniques, including ability to troubleshoot telephony and network issues remotely
Demonstrated project management / project coordination skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase