iperceptions · 3 weeks ago
Lead Business Analyst - Guidewire ClaimCenter
Lake Mary, FL
Full-time
Hybrid
Senior Level
6+ years expFrontline Insurance is committed to making things better and is seeking a Lead Business Analyst - Guidewire ClaimCenter to help achieve this mission. The role involves overseeing business analysis work across ClaimCenter projects, providing mentorship, and ensuring that solutions deliver value while maintaining strong relationships with stakeholders.
AnalyticsConsumerMarket ResearchSoftware
Responsibilities
Oversee BA work across all ClaimCenter projects, maintenance, production support, and related workstreams, ensuring requirements and user stories are clearly defined, complete, and development ready
Ensure an analysis plan is created, maintained, and kept up to date (tasks, target dates, hours, deliverables) for all ClaimCenter efforts
Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals
Analyze business requests to understand the underlying objectives and ensure solutions deliver value; proactively identify opportunities for improvement and recommend alternative approaches when appropriate
Actively perform hands-on requirements gathering, analysis, and documentation to support ClaimCenter efforts, in addition to providing oversight and guidance
Review requirements to ensure they reflect true business needs, are updated correctly, and comply with BA standards
Ensure BAs leverage appropriate analysis techniques (e.g., decision tables, process flows, entity relationship diagrams) to fully support their work and stakeholder understanding
Oversee production support analysis, ensuring timely investigation and resolution of ClaimCenter-related issues while maintaining production SLAs
Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes with IT leadership approval to ensure system changes meet business needs before deployment
Act as a subject matter expert on Guidewire ClaimCenter, providing guidance on system workflows, business rules, and integrations
Coordinate with cross-functional teams, including Product Owners, Developers, QA Analysts, and other business and IT stakeholders, to ensure smooth execution and delivery. Loop in leads from other centers as needed for cross-functional impacts to keep efforts focused and effective
Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with actual operational and strategic needs
Collaborate with the Business Analysis Manager, BA Practice Lead, other BA Leads, and the Director of Business Analysis to establish, refine, and enforce business analysis best practices and process standards
Ensure BAs follow BA COE standards and maintain accurate, up-to-date requirements for ClaimCenter
Contribute to requirements cleanup initiatives and ensure requirements remain current and reliable
Identify and implement process improvements to enhance BA efficiency, quality, and delivery outcomes
Participate in recruiting, interviewing, and selection processes for Business Analysts, providing input on candidates’ experience, system or related system expertise, and business domain knowledge to ensure strong team fit and alignment with practice standards
Provide ongoing performance feedback and input to the BA Manager and BA Practice Lead regarding Business Analysts assigned to ClaimCenter, supporting effective coaching, development, and performance evaluations
Qualification
Required
Bachelor's degree in a related field (e.g., Business, IT, Insurance, or equivalent experience)
6+ years of business analysis experience, preferably with a focus on claims
3+ years of experience in P&C Insurance, with a strong preference for Guidewire ClaimCenter expertise
Strong communication, collaboration, and leadership skills
Ability to adapt in a fast-paced, evolving environment and manage multiple priorities
Preferred
Guidewire Certified Associate, Professional, or ACE in ClaimCenter
Business Analysis Certifications (e.g., CBAP, IIBA-AAC)
Agile/Scrum Certifications (e.g., CSPO, CSM)
Benefits
Hybrid work schedule!
Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
Financial Security: 401k Retirement Plan with a generous 9% match
Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
Company
iperceptions
iperceptions is a global leader in Voice of the Customer (VoC) solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.65MKey Investors
Telesystem
2020-07-17Acquired
2014-12-10Series Unknown
2008-12-02Series A· $3.65M
Company data provided by crunchbase