TEKsystems · 5 hours ago
Customer Service And Claims Agent
Torrance, CA
Full-time
Onsite
Mid, Senior Level
$26/hr - $26/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Automotive Claims & Customer Service Representative to support customers and dealers with inquiries and claims. The role involves handling inbound calls, managing complex claims, and collaborating with dealer staff to ensure customer satisfaction.
Information Technology
Responsibilities
Handle a high volume of inbound calls (35+ per day), answering questions on coverage, exclusions, policies, and procedures
Assist customers and dealers with problem resolution, correspondence processing, and contract cancellations
Manage complex, high‑value VSC repair and maintenance claims
Document interactions and navigate multiple computer systems efficiently
Collaborate with dealer staff and inspection partners to determine coverage
Perform rotating office and team tasks as needed
Qualification
Required
Strong customer service and problem‑resolution background
Ability to multitask using various computer systems
Solid understanding of automotive operations, warranty claims, and repair processes
Ability to analyze data and make informed decisions on vehicle repairs
Clear, respectful communication and openness to coaching
Outstanding interpersonal, negotiation, and teamwork skills
Five or more years of claims/customer service experience in a vehicle service contract environment or equivalent dealership/repair shop experience
Proficiency with MS Word and Excel; ability to learn new systems and dealer portals
Preferred
Experience in financial services preferred
Associate degree in Automotive Technology or ASE Certification preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase