Berkshire Health Systems · 3 weeks ago
Pre-Registration Scheduling Specialist
Pittsfield, MA
Full-time
Onsite
Entry Level
1+ years expBerkshire Health Systems is a healthcare provider seeking a Pre-Registration Scheduling Specialist. This role involves managing pre-registration, insurance verifications, and rescheduling for various departments while ensuring excellent customer service and compliance with privacy guidelines.
Health CareInformation Technology
Responsibilities
The Pre-Registration Scheduling Specialist is responsible for pre-registration, insurance verifications and rescheduling for multiple departments including physician offices within Berkshire Health Systems and Berkshire Faculty Services
He/She will maintain excellent customer service in accordance with standards of Berkshire Health Systems
Duties include analyzing patient or MD requests and coordinate accurate instruction and information exchange through inbound and outbound communication as privacy guidelines are followed; identify and determine the order of appropriate insurance(s) (Medical, Work Comp, Legal, or Client Billing) listed on the account using one or more verification programs; translate accurate payer eligibility returns to aid Patient Accounts in the prevention of bad debt or denials before the time of billing; enter accurate ICD 9 Code(s) when scheduling and rescheduling and follow strict federal medical necessity standards; perform registration, authorization/referral retrieval for outpatient testing/appointments, and mailing duties for departments as needed
Qualification
Required
1 year clinical experience preferred
Medical Terminology required
Demonstrate strong skills in telephone and written communications required
Demonstrated customer service focus required
Basic computer skills required
Proven typing ability
High school graduate
Abilty and willingness to train assist in training of new hires
Professional presentation with exceptional customer service skills; including oral, written and telephone communication
Strong typing skills and computer systems experience
Must posses and demonstrate strong organizational skills and flexiblity
Able to speak English language in clear manner
Expert knowledge & ability to interpret eligiblity responses. (i.e: Passport, REVES, BMC Healthnet & HNE Direct)
Ability to trouble shoot & maintatin proper operation of business equipment
Abilty to handle stressful situations calmly & rationally
Meet pre -established productivity expectations despite high level of interruptions
Maintain professional & courteous demeanor inspite of very difficult patient interactions
Ability to become liason to department we service
Individual must possess indepth knowledge of department and maintain communication with department inorder to best serve the dept. (i.e: training, protocols, trouble shooting, patient communication, & continually improving service to their location.)
Preferred
Experience in hospital environment preferred
Knowledge of outpatient tests, procedures and appointment types preferred
Previous experience in hospital Meditech Scheduling and Admitting functions preferred
Two years of college or equivalent work experience preferred
Ability to understand and speak Spanish is desired
Company
Berkshire Health Systems
Berkshire Health Systems is the provider of comprehensive healthcare services.
Founded in 1875Pittsfield, Massachusetts, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Mead
Human Resources Business Partner
Susan Higa
HR Business Partner
Recent News
New England Public Media
2024-05-04
2024-05-04
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