TEKsystems · 4 hours ago
Bilingual Customer Service Representative
Tempe, AZ
Contract
Onsite
New Grad, Entry Level
$25/hr - $25/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to leverage new opportunities. They are seeking a Bilingual Customer Service Representative to manage client interactions, provide accurate information regarding benefits and claims, and ensure a high standard of customer service performance.
Information Technology
Responsibilities
Manage difficult or emotional client situations
Respond promptly to client needs
Solicit client feedback to improve service
Respond to requests for service and assistance from clients
Meet commitments to clients
Quote benefits, eligibility and claim status accurately and timely to all callers
Document all calls in member notes
Return voicemail, email and written inquiries
Maintain a courteous and professional demeanor while working under pressure
Work independently and as part of a team
Detail oriented
Excellent data entry
Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve issues
Gather and provide information, and offer assistance
Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution
Qualification
Required
Excellent customer service skills
Interpersonal communication skills (listening/verbal/written)
Ability to manage difficult or emotional client situations
Respond promptly to client needs
Solicit client feedback to improve service
Respond to requests for service and assistance from clients
Meet commitments to clients
Ability to maintain a courteous and professional demeanor while working under pressure
Ability to work independently and as part of a team
Detail oriented
Excellent data entry skills
10 key skills
Bilingual
Ability to convey a positive image of the company
Ability to determine appropriate actions to resolve issues
Ability to gather and provide information
Ability to offer assistance
Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution
Experience in customer service
Experience in the healthcare industry
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase