TEKsystems · 7 hours ago
CALL CENTER CUSTOMER SERVICE REP
South Lyon, MI
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expTEKsystems is looking to hire several Call Center Customer Service Representatives for a Healthcare System located in Plymouth, MI. The Customer Service Representative (CSR) plays a key role in supporting members, providers, and other stakeholders by delivering high-quality service in a fast-paced environment, handling inbound inquiries and maintaining compliance standards.
Information Technology
Responsibilities
Handle high-volume inbound calls from members, pharmacies, providers, and other partners, actively addressing questions related to prescription benefits, prior authorizations, eligibility, and general plan information
Conduct follow-up outbound calls as needed to provide updates, clarify information, or resolve outstanding issues, providing clear, empathetic, and professional communication, ensuring each caller receives an excellent customer experience
Respond to questions involving confidential or sensitive information, following HIPAA and internal compliance guidelines at all times, accurately documenting all call details in multiple internal systems, ensuring complete and precise data entry
Navigate and utilize multiple software platforms simultaneously, including benefit tools, authorization systems, member databases, and communication logs, as well as meet and exceed performance metrics, including call quality, accuracy, productivity, customer satisfaction, and adherence to schedule
Manage a daily workload of approximately 80-100 calls per day, depending on call complexity and case-by-case research requirements, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries
Collaborate with internal departments to escalate or resolve complex cases when needed, demonstrating strong attention to detail, ensuring all information captured is complete, accurate, as well as compliant
Qualification
Required
Must have high school diploma
Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
2-3 years of call center experience
No jumpy tenures
Must be able to complete typing test & call center assessment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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