PartnerHero · 12 hours ago
Strategic Account Executive
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expCrescendo is a company focused on delivering peak customer experience performance through innovative technology and outsourcing expertise. They are seeking a Strategic Account Executive to manage and expand relationships with key accounts, driving growth and delivering best-in-class customer experiences using their Augmented AI solutions.
ConsultingOutsourcingSoftware
Responsibilities
Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX
Qualification
Required
10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations
Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale
Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions
Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees
Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key
Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors
Company
PartnerHero
PartnerHero provides companies with staffing customer experience and software development fields.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Alexandria Dells
Provider Operations Partner Associate
Allison Moore, M.Ed.
Training Manager, Partner Operations
Recent News
2025-06-04
Triad Business Journal
2025-01-01
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