PartnerHero · 3 hours ago
VP of Product Marketing
United States
Full-time
Remote
Director/Executive
10+ years expCrescendo is the first AI-native contact center, combining advanced AI with multilingual human experts to deliver guaranteed customer experiences. The Vice President of Product Marketing will define the company's market story, elevate its competitive edge, and lead strategies to drive growth and market influence.
ConsultingOutsourcingSoftware
Responsibilities
Craft the category narrative that cements Crescendo as the AI-native contact center
Boldly de-position bolt-on AI tools, AI-only SaaS vendors, and traditional BPOs with clarity and conviction
Partner with execs, product, and sales to create narratives that cut through noise and win markets
Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism
Build the arsenal: battlecards, ROI models, competitive plays, proof points that win deals
Equip the field with messaging that accelerates pipeline and closes revenue
Partner tightly with sales leadership to remove friction and unlock velocity
Own market and competitive intelligence, turning insights into offensive and defensive plays
Position Crescendo as the thought leader and category-defining brand
Architect GTM strategies that make every product launch impossible to ignore
Feed insights back into product roadmap, pricing, and packaging
Partner with sales and finance to push outcome-based pricing narratives that resonate
Cultivate relationships with Gartner, Forrester, and key influencers
Evangelize Crescendo at conferences, on stage, and in media
Anchor campaigns and demand-gen in differentiation that drives conversion
Start as a player-coach, then scale a high-performing product marketing function
Instill operating rigor, crisp priorities, and alignment to Crescendo’s aggressive growth trajectory
Qualification
Required
10+ years in B2B SaaS product marketing or GTM leadership (VP-level experience strongly preferred)
Proven expertise in CX, contact center, or customer service technology
A category creator with the storytelling chops to command exec, analyst, and customer audiences
Track record of competitive wins, sales enablement excellence, and market-shaping launches
Strategic, analytical, and collaborative leader who thrives in high-growth environments
Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute
Company
PartnerHero
PartnerHero provides companies with staffing customer experience and software development fields.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Alexandria Dells
Provider Operations Partner Associate
Allison Moore, M.Ed.
Training Manager, Partner Operations
Recent News
2025-06-04
Triad Business Journal
2025-01-01
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