Smilow Cancer Hospital · 7 hours ago
Vice President, Operations
New London, CT
Full-time
Onsite
Director/Executive
10+ years expSmilow Cancer Hospital is committed to providing high-quality, patient-centered healthcare. The Vice President, Operations will provide executive leadership and strategic direction for clinical ancillary and non-clinical support services, ensuring operational excellence and compliance with regulatory standards.
Hospital & Health Care
Responsibilities
Develop and execute strategic plans for ancillary and support services that align with organizational priorities, financial objectives, and quality goals
Serve as an executive partner to clinical and administrative leaders to integrate support services with patient care delivery
Identify opportunities for service optimization, cost containment, and performance improvement while maintaining quality and safety standards
Provide executive oversight for a diverse portfolio that may include, but is not limited to: Environmental Services, Food & Nutrition Services, Rehabilitation Services, Respiratory, Cardiology, Pulmonary, and Sleep Services, Occupational Health, Patient Transport, Wound Care, Spiritual Care, Additional ancillary and support functions as assigned
Ensure operational excellence, consistent service standards, and effective coordination across all areas of responsibility
Monitor key performance indicators related to quality, safety, patient satisfaction, workforce engagement, and financial performance
Ensure all assigned departments comply with applicable regulatory, accreditation, and safety requirements
Partner with Quality, Safety, Infection Prevention, and Accreditation leaders to mitigate risk and promote a culture of safety
Support continuous readiness for regulatory surveys and inspections
Develop and manage departmental operating and capital budgets
Ensure responsible resource utilization, productivity management, and achievement of financial targets
Evaluate and prioritize capital investments related to ancillary and support services
Provide leadership, mentorship, and performance management for directors, managers, and department leaders
Promote workforce engagement, accountability, and professional development
Support succession planning and leadership development within assigned areas
Champion a patient- and family-centered approach across all ancillary and support services
Partner with Patient Relations, Nursing, and Medical Staff leadership to enhance the overall patient experience
Serve as a visible and accessible executive leader across the organization
Collaborate with Medical Staff, Nursing, and Administrative leaders to resolve operational issues and support system-wide initiatives
Communicate effectively with internal and external stakeholders, including governing bodies, regulatory agencies, and community partners as appropriate
Qualification
Required
Bachelor's degree required
Minimum of 10 years of progressive leadership experience in healthcare operations, with significant responsibility for ancillary and/or support services
Demonstrated experience managing complex, multi-department operations within an acute care or integrated health system environment
Proven record of financial management, quality improvement, and team leadership at a senior level
Strong strategic thinking and execution capabilities
Excellent leadership, communication, and relationship-building skills
Deep understanding of healthcare operations, regulatory requirements, and quality standards
Ability to lead change, manage complexity, and drive results in a matrixed organization
Preferred
Master's degree in healthcare administration, business administration, or a related field
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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