Systems Integration, Inc. (SII) · 7 hours ago
Workforce & Reporting Manager
Washington,DC,US
Full-time
Onsite
Mid LevelSystems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. They are seeking a Workforce & Reporting Manager to support a government‑contracted call center by overseeing forecasting, staffing, scheduling, and performance reporting.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Manage forecasting and staffing processes to ensure efficient, cost‑effective CSR utilization
Develop and maintain annual, weekly, and daily staffing and scheduling plans
Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations
Monitor performance against targets, identify gaps, and implement corrective actions
Review workforce management tools and recommend improvements to enhance accuracy and efficiency
Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes
Produce and manage required reports, including:
Daily and weekly performance reports
Monthly invoice progress reports
Quarterly work breakdown structure (WBS) reports
Annual summaries
Ad hoc and special‑request reports
Coordinate with government program officials regarding reporting requirements and status updates
Qualification
Required
Experience in workforce management within a call center environment
Strong analytical skills with proficiency in Excel and reporting tools
Familiarity with workforce management systems (e.g. Genesys)
Ability to interpret data, identify trends, and recommend operational improvements
Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field
Must be able to pass a federal background check going back 7 years without felonies
Must be able to pass a federal credit check
Preferred
Strong communication skills and experience supporting government contracts
Company
Systems Integration, Inc. (SII)
Systems Integration is an information technology company that offers turnkey contact center infrastructure solutions.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Srinath Narayan
Chairman & CEO
Company data provided by crunchbase