TEKsystems · 4 hours ago
Desktop Support Analyst
Chicago, IL
Contract
Hybrid
New Grad, Entry Level
$20/hr - $25/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Analyst to provide onsite and remote technical support for employees, new hires, and contractors. The role involves troubleshooting hardware and software issues, supporting Microsoft applications, and maintaining accurate ticket and asset records.
Information Technology
Responsibilities
Resolve hardware/software issues for PCs, mobile devices, and peripherals (printers, scanners, monitors, docks)
Support Microsoft products and internal/external applications; assist with upgrades and routine desktop maintenance
Provide meeting room and collaboration support (room scheduling, video conferencing, conference room/training room equipment)
Respond to tickets and requests via phone, chat, and email; keep users updated and document fixes in the ticketing system
Build/configure workstations and install software per service requests; support patch compliance for PCs
Handle new hire setups: coordinate equipment, configure devices, and assist with onboarding/orientation from a technology standpoint
Maintain inventory and equipment tracking (receiving, surplus, staging, issuing/returning); work with third-party vendors when needed
Qualification
Required
Desktop / site support experience in a corporate environment (hardware, software, peripherals)
Comfortable supporting Microsoft tools (Windows + Microsoft applications)
Strong customer service skills: patient, clear communicator, professional demeanor
Experience working from a ticket queue and documenting work consistently
Ability to work fully onsite
Preferred
Experience supporting video conferencing and conference room AV setups
Familiarity with patching processes and basic endpoint maintenance
Inventory/asset handling experience (tracking, issuing, shipping/receiving)
Basic directory/access tasks (e.g., password resets, access requests)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase