Guardian Jobs · 1 day ago
Trainee Service Improvement Officer, BARNET HOMES
Home, KS
Contract
Onsite
New GradBarnet Homes is a service improvement team dedicated to helping customers resolve complex housing issues. As a Trainee Service Improvement Officer, you will support priority service improvement projects and assist in creating clear procedures, data presentations, and customer communications.
Marketing & Advertising
Responsibilities
Producing clear, easy-to-follow procedures and process maps for colleagues, e.g
To help our service to comply with the requirements of Awaab’s Law presenting data within clear graphs and tables, and creating powerpoint presentations for different audiences creating phone-call scripts, templates and communications
To simplify customer access drafting business cases to persuade senior colleagues to support a new initiative capturing residents’ views through targeted customer surveys writing high-quality responses
To Councillors and MPs about residents’ housing issues
Qualification
Required
A passion for delivering improvements for customers and our teams
Proven ability to work at pace to provide high-quality written responses to customers' correspondence
Excellent written and oral communication skills, with the ability to convey complex information in a straight forward, professional manner
A self-starter who manages their time effectively to ensure that the right tasks are prioritised, and key outcomes are delivered
Excellent people skills with experience of working in a successful team
Proven ability to collate, analyse and draw conclusions from a range of data and insight including customer feedback
Strong problem-solving skills, with the ability to be creative and innovative to overcome challenges
Company
Guardian Jobs
Guardian Jobs brings you quality jobs from the best recruiters in the UK and beyond. We have the jobs for quality candidates like you.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase