Conduent · 4 hours ago
Senior Manager, Benefits Administration Services - Defined Benefits
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $115K/yr
7+ years expConduent delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. As the Senior Manager, Benefits Administration Services – Defined Benefit, you will manage and grow the retirement space portfolio while ensuring exceptional service delivery and client satisfaction, focusing on operational excellence and continuous improvement.
ComputerSoftware
Responsibilities
Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth
Partner with clients and leadership to help define business strategy, service models, and operational priorities
Ensure business units consistently meet SLAs, performance metrics, and service delivery standards
Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration
Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management
Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction
Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making
Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations
Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations
Qualification
Required
Bachelor's degree or equivalent relevant experience
7+ years of client-facing or client support experience, preferably within defined benefit, defined contribution or pension administration
Experience managing teams within BPO and/or call center environments supporting benefits administration
Strong background in defined benefit and/or defined contribution plan administration, including operational oversight and client management
Advanced proficiency in MS Office, with strong Excel skills
Benefits
Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase