Dignity Health · 2 hours ago
IT End User Services Specialist
Folsom, CA
Full-time
Onsite
Mid Level
$30.91/hr - $45.98/hr
4+ years expDignity Health is part of CommonSpirit Health, one of the nation’s largest nonprofit Catholic healthcare organizations. They are seeking an IT End User Services Specialist to provide installation, maintenance, troubleshooting, and repair of desktop and mobile PC workstations and peripherals, while also contributing to service delivery improvements and knowledge management.
Health CareHospitalMedicalNon Profit
Responsibilities
Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas
Responds to incidents diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary
Responds to assigned issues and participates in the advanced troubleshooting purchasing and deployment of new devices upgrades fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support
Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes procedures and CommonSpirit Health standards
Demonstrates potential leadership qualities through team motivation coaching and mentoring
Qualification
Required
Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required
4-6 years of experience in the service industry
Advanced customer service skills required
Proficient in Windows operating system environment network printing systems and Microsoft Office modules
Preferred
Google Suite experience preferred
Healthcare experience strongly preferred
Company
Dignity Health
Dignity Health is a healthcare facility that offers physical, mental, and spiritual care.
10001+ employees
H1B Sponsorship
Dignity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (55)
2023 (38)
2022 (37)
2021 (33)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-01Acquired
Leadership Team
Gena Bravo
President/CEO
Linda Tautz RN, BSN, MBA
Regional Chief Executive Officer
Recent News
2025-10-01
Company data provided by crunchbase