TEKsystems · 13 hours ago
Customer Service Technical Support
United States
Contract
Remote
New Grad, Entry Level
$18.50/hr - $18.50/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Customer Service Technical Support representative to provide technical support, troubleshoot issues, and deliver high-quality customer service to all customers via telephone and email.
Information Technology
Responsibilities
Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
Deliver professional and top-quality customer service to all customers
Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
Participate in product testing and version updates and rollouts
Clearly and effectively communicate issues
Effectively and accurately document all customer interactions in CRM system
Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
Qualification
Required
Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
Deliver professional and top-quality customer service to all customers
Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
Participate in product testing and version updates and rollouts
Clearly and effectively communicate issues
Effectively and accurately document all customer interactions in CRM system
Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase