Scalence L.L.C. · 15 hours ago
USA|USD| Customer Service - Customer Support Technical Training - Entry
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$30/hr - $30/hrScalence L.L.C. is seeking a hands-on, detail-oriented contractor to support daily operations of their Extended Reality (XR) Training Centers in Austin, TX. The role involves facilitating XR training sessions, maintaining XR devices, and ensuring a smooth training experience for learners.
Information Technology & Services
Responsibilities
Host, facilitate, and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions
Support learners throughout each session, ensuring they can complete assigned training modules
Set up training rooms, manage equipment checkout, and maintain an orderly learning environment
Maintain VR/AR headsets, controllers, charging stations, and workstation PCs
Clean, charge, environment
Inspect devices regularly to ensure readiness
Troubleshoot hardware or connectivity issues as they arise
Monitor device inventory and support capacity planning for concurrent training sessions
Install new XR software builds and training modules as they are released
Validate installations and conduct basic QA checks to ensure:
Smooth application launch and navigation
Proper device tracking and interaction
Audio/visual stability
Usable flows for trainees
Identify, document, and report bugs or performance issues
Communicate clearly with development or support teams to help reproduce and resolve issues
Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs
Coordinate schedules with local and global training stakeholders
Maintain high standards of cleanliness, safety, and user experience in both training centers
Assist with tracking attendance, completions, and general training throughput when needed
Qualification
Required
Hands-on Experience with VR/AR hardware installation (e.g., Quest, Vive, or similar platforms)
Ability to confidently host and support group training sessions
Strong troubleshooting skills and comfort installing/testing software builds
Excellent communication skills and professionalism when interacting with learners
Preferred
Experience operating training labs, AV rooms, tech centers, demo studios or similar environments
Familiarity with VR/AR content deployment or device fleet management tools
Ability to support training operations across multiple shifts
Basic experience with networking, PC configuration, or Windows administration (bonus)
If you're passionate about emerging tech and enjoy a mix of operational, technical, and user-facing work, we'd love to hear from you
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase