TEKsystems · 6 hours ago
ITSM Developer
United States
Contract
Remote
Mid Level
$50/hr - $65/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an ITSM Developer to support, enhance, and integrate Freshworks as its enterprise ITSM platform. The role involves backend configuration, API integrations, and developing workflows to ensure a stable ITSM ecosystem.
Information Technology
Responsibilities
Build and configure Freshworks ITSM modules including Incident, Request, Problem, Change, Asset, and CMDB
Develop custom workflows and automate processes
Create and maintain forms, fields, business rules, routing logic, and catalog items
Support portal enhancements and user experience improvements
Build and support integrations with enterprise applications, including PeopleSoft, Active Directory, cloud platforms, and monitoring tools
Implement API‑based integrations (REST, SOAP) and move away from legacy flat‑file processes
Ensure real‑time, accurate data exchange across systems
Support CMDB buildout, data governance, and relationship mapping
Assist in operational intelligence, event routing, and service mapping
Develop unit tests, perform peer review, and support change control processes
Deploy updates in alignment with ITIL best practices
Partner with the platform administrator to validate requirements, prototype solutions, and build in alignment with the Freshworks recommended model
Engage with internal stakeholders to confirm that workflows meet operational needs
Participate in discovery activities with the Freshworks implementation partner
Produce clear technical documentation
Provide knowledge transfer to internal teams
Support ongoing improvement and backlog grooming using Agile and Scrum processes
Qualification
Required
Three or more years of experience as an ITSM Developer
Strong proficiency with JavaScript and common scripting languages
Experience building workflows, integrations, rules, and automation across modern ITSM platforms
Knowledge of REST and SOAP APIs
Experience with CMDB, data governance, and IT operations concepts
Familiarity with Agile and Scrum practices
Preferred
Freshworks experience or experience with comparable tools such as ServiceNow, Halo, Ivanti, Cherwell
Experience supporting enterprise integrations in large environments
ITIL Foundation certification
Exposure to PeopleSoft, cloud environments (AWS, Azure), and enterprise identity platforms
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase