TEKsystems · 8 hours ago
Manager Of End User Support
Greenville, NC
Full-time
Onsite
Mid Level
$106K/yr - $176K/yrTEKsystems is a leading provider of business and technology services, and they are seeking a Manager Of End User Support. This role involves managing the delivery and support of IT services related to end user systems, ensuring service excellence, and leading a team of support staff in a healthcare environment.
Information Technology
Responsibilities
Manages all aspects of delivery and support related to PCs, laptops, printers and peripherals
Participates and consults with business operating units to identify the IS implications of their strategic and operating plans
Identify and recommend opportunities to leverage existing systems and/or new and emerging technologies where appropriate
Ensures system performance and service-level requirements are met
Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of client's customers who are directly caring for our patients
Ensures a smooth transition of end user systems from implementation to production and on-going operational support
Promotes the philosophical direction of The client's in the adoption of IT Service Management (ITSM) by managing team compliance with governance and ITSM processes and ensuring ITSM subject matter expertise within the team
Works with business operations teams to ensure good coordination of IS changes without impacting business processes
Participates in the annual external financial audit of security and controls and annual IS risk assessment across the health system
Participates in internal audits, as appropriate, as identified in the annual audit plan
Develops and implements action plans to address any gaps identified during the audit process
Qualification
Required
Management skills
Desktop support
Windows operating system knowledge
KPI management
Leadership communication
Incident management
Lifecycle Management
Active Directory
Leadership development
AVD knowledge
ServiceNow knowledge
Improving operational efficiency
Customer service focus
Experience managing a team of 10 employees and 2 peers
Knowledge within end user support (desktop, Windows 11, Mac, ServiceNow)
Preferred
Additional experience in a healthcare environment
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase