Scalence L.L.C. · 12 hours ago
Information Technology - Business/Systems Analyst – Application Support Lead
Montvale, NJ
Full-time
Onsite
Senior Level
$60/hr - $65/hr
6+ years expScalence L.L.C. is seeking a Business/Systems Analyst – Application Support Lead to oversee the Application Support and Operations team. The role involves managing day-to-day operations, collaborating with support analysts, and ensuring timely resolution of incidents while driving continuous improvement across the support function.
Information Technology & Services
Responsibilities
Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution
Collaborate with a team of other Support Analysts (both onshore and offshore)
Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed
Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management
Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence
Maintain strong communication and coordination across business, technical, and vendor teams
Implement best practices for incident, problem, and change management (ITIL)
Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing
Report KPIs, trends, and operational insights to leadership
Qualification
Required
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity
Bachelor's degree in Computer Science, Information Systems, or related discipline
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
Hands-on ability to review logs, write SQL queries, and interpret system performance data
Prior experience managing offshore support teams and coordinating global operations
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders
Knowledge of ServiceNow, Application Insights, and ITIL-based processes
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase