PiovanGroup · 3 hours ago
Technical Support Specialist (HVAC)
Niles, IL
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expPiovan Group is a leading manufacturer of process cooling equipment and systems for various industries. The Technical Support Specialist is responsible for managing day-to-day technical needs of customers, resolving issues, and providing support primarily over the phone.
Energy Efficiency
Responsibilities
Respond to external and internal customers (primarily via phone)
Understand customer concerns and resolve problematic issues in a professional manner
Provide after-hours phone support
Communicate with customers, engineering, sales, and service management
Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
Document events for future reference and create corrective action reports (CARs) as needed
Qualification
Required
Associate's degree and/or five (5)+ years of direct work experience without formal education
Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc
Prior experience in customer service (either face-to-face or over the phone)
Excellent verbal and written communication skills
Must have strong interpersonal skills and provide high-quality customer service
Preferred
Minimum of three (3) years of process cooling experience preferred
Benefits
Profit sharing
Bonus plans
401(k) with company match
Medical insurance
Dental
Vision
Life insurance
Short- and long-term disability
Health club reimbursement
Tuition reimbursement
Employee assistance
Employee referral bonus program
Company
PiovanGroup
PiovanGroup is a world leader in the design, manufacture and installation of systems that automate the storage, transport and processing of polymers, plastic powders and food ingredients.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-19Acquired
Leadership Team
Kirk Winstead
Chief Executive Officer
John Erkert
CFO North America
Recent News
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2024-11-14
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