Western Reserve Area Agency on Aging · 11 hours ago
CareSource Team Lead
Cleveland, OH
Full-time
Onsite
Senior Level
5+ years expWestern Reserve Area Agency on Aging is a private non-profit organization dedicated to providing choices for people to live independently. The CareSource Team Lead will oversee daily operations, guide team members, and ensure service standards meet organizational objectives, requiring strong leadership and communication skills.
Elder CareNon ProfitNursing and Residential CareSocial AssistanceWellness
Responsibilities
Works in conjunction with the Program Supervisor on training and team development
Provide education and support to Care Source Care managers, members and their caregivers
Preceptor to new staff; primary train the trainer with computerized program platforms etc
Conducts phone call and in-person contacts with clients in accordance with program specifications to monitor the delivery of all services in the client’s service plan as needed
Respond to urgent/emergent needs for a case management visit if the assigned case manager is not available
Authorizes changes in amount, scope, and duration of waiver services
Carries a small caseload
Assist Case Managers with issues related to Medicaid, transportation and service planning
Work with internal and external entities to resolve issues related to member program assignment. Assist in transitioning dual eligible members into the Integrated Care Delivery System aka MyCare Ohio as appropriate
Evaluate assessment and care management data to determine ongoing program eligibility, care needs, and service options
Monitor and evaluate the individualized care plan, service quality and program eligibility
Advocate on behalf of consumer and/or caregiver/family and assist individuals in securing appropriate services and care settings in collaboration with providers of service(s)
Supports the AAA mission, vision and strategic plan, goals and management decisions
Utilize clinical judgment and perform clinical practice based upon education and applicable professional standards and work in conjunction with other team leaders
Abide by the professional code of ethics established by licensure. As required by Ohio Law report abuse, neglect, or exploitation of older adults as a mandated reporter
Assist with and completes special projects and activities as assigned and communicate with management issues/concerns/suggestions to improve processes
Meet time frames for timely and accurate completion of documentation and maintain member’s confidentiality according to agency policy
This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance
All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts
Perform other duties as assigned by Director or Manager as needed to meet agency goals
Qualification
Required
Current licensure as a Social Worker by the State of Ohio Counselor and Social Work Board, or as a Registered Nurse with the Ohio Board of Nursing
At least five years of experience working with individuals with physical or behavioral disabilities in a home health care, medical social work, or behavioral health environment is required
Excellent verbal/written interviewing and assessment skills
Basic knowledge of major chronic disabling illnesses, disease processes, and normal aging
Ability to effectively communicate with the disabled and elderly populations and general public, both in person and by phone
Ability to communicate in a collaborative, effective manner with others and to maintain good working relationships
Ability to comprehend written material related to essential job functions and basic medical terminology
Knowledge of local resources for older adults and persons with disabilities
Ability to comprehend, recall, and apply facts related to essential job functions
Analyze, evaluate, and implement a reasonable course of action based on available information
Ability to detect specific odors related to the assessment of a client's health/hygiene and the safety of the client's environment
Ability to travel in a multi-county service area and access private homes and facilities which may not be readily accessible
Must have a car available during working hours, as well as the ability to legally drive a car
Must have basic computer skills, including Microsoft Office applications while maintaining minimum proficiency in all requisite computer applications and software
Ability to use and transport a laptop computer with case, therefore must be able to lift/carry a minimum of 20 pounds
Preferred
Some supervisory experience preferred
Benefits
A Competitive Salary
A generous six-week PTO program with thirteen paid holidays
$ 750.00 investment in professional development through a substantial, annual training funds allotment
A 401K program with a company match
Medical, Dental, Vision Benefits options
72.5 cents per Mileage reimbursement
Free parking and so much more…
Company
Western Reserve Area Agency on Aging
Western Reserve Area Agency on Aging is a non-profit which provides support services and programs for the elderly and the disabled.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
June E. Taylor
Chief Performance Officer
Company data provided by crunchbase