Bryant Bank · 3 weeks ago
Floating Teller/CSR
Orange Beach Branch - Orange Beach , AL 36561
Full-time
Onsite
Entry Level
1+ years expBryant Bank is dedicated to providing legendary service to its customers. The Floating Teller/Customer Service Representative (CSR) supports multiple branches by performing essential banking transactions and delivering exceptional customer service while maintaining accurate records and fostering customer loyalty.
BankingCommunitiesFinancial Services
Responsibilities
Receive and process deposits, withdrawals, and other financial transactions with accuracy
Cash checks, disburse funds, verify signatures, validate identification, and ensure compliance before processing
Enter all transactions into the bank’s recordkeeping system and issue receipts
Maintain appropriate cash levels and balance cash drawers at the end of each shift
Provide exceptional service by addressing customer inquiries, resolving issues, and responding to concerns professionally
Build and maintain constructive relationships with customers and colleagues
Conduct customer needs assessments to match products and services with financial goals
Handle complaints, negotiate solutions, and resolve disputes effectively
Identify opportunities to promote and recommend bank products, services, and programs
Open new accounts, assist with financial transactions, and support sales initiatives
Educate customers on the use of bank products, services, and digital tools
Ensure all transactions and processes comply with banking laws, regulations, and internal policies
Maintain secure and organized work areas, protecting negotiable instruments and confidential customer information
Use sound judgment to evaluate information, detect potential risks, and escalate issues when necessary
Provide coverage and support across multiple branch locations based on operational needs
Support branch operations by collaborating with team members and performing other duties as assigned
Qualification
Required
High school diploma or GED
Minimum one year of customer service experience
Cash handling experience
Customer Service Expertise: Knowledge of customer service principles, including needs assessment, meeting quality standards, and evaluating satisfaction
Mathematical Reasoning: Ability to perform basic math accurately for transaction processing
Attention to Detail: Strong accuracy in handling cash, verifying information, and maintaining thorough records
Communication: Clear and effective verbal and written communication skills
Organizational & Time Management: Ability to prioritize, plan, and complete tasks efficiently
Integrity & Dependability: Consistently ethical, reliable, and responsible
Relationship Building: Ability to establish and maintain cooperative working relationships
Preferred
Previous teller or CSR experience in a financial institution
Proven experience in a similar customer-facing financial role
Company
Bryant Bank
Bryant Bank is a full service community bank operating out of Alabama.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Mitchell
Executive Vice President / Chief Credit Officer
Recent News
Seattle TechFlash
2025-03-27
Birmingham Business Journal
2025-02-07
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