Quality Carriers Inc · 18 hours ago
Transportation Customer Service Representative
60501, IL, US
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrQuality Carriers, Inc. is North America's largest bulk liquid chemical carrier, and they are seeking a Transportation Customer Service Representative. This role involves managing customer relationships, processing orders, and ensuring service requirements are met while maximizing revenue through effective decision-making regarding freight acceptance.
Transportation/Trucking/Railroad
Responsibilities
Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System
Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met
Track all loads in TMW/Trip alert to proactively identify service concerns
Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations
Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
Ensure all service issues get properly documented in the NCR system
Qualification
Required
High School Diploma or GED
Strong skills in MS Office (Excel, Word, PowerPoint, Access)
Must have experience with transportation software including EDI, and TMW
Must have experience in the transportation industry (bulk chemical preferred but not necessary)
Ability to function as part of a team at a high level
Critical thinker
Strong communication skills (both verbal and written)
Must be able to travel to our HQ in Tampa, FL at least 1-2x/year for training and other meetings
Preferred
Experience with Google Apps
Benefits
Health
Dental
Vision
401(k)
Paid time off
Flexible spending accounts
Generous Paid Time Off/Holiday Schedule
Medical
Dental
Vision plans
Company
Quality Carriers Inc
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase