Bish's RV, Inc. · 1 week ago
Dispatch Coordinator
Great Falls, Montana, United States
Full-time
Onsite
Entry, Mid LevelBish's RV, Inc. is one of the largest family-owned RV dealers in the country, dedicated to providing quality products and services. The Dispatch Coordinator is responsible for the day-to-day dispatching, scheduling, and workflow coordination of the service department, focusing on optimizing technician productivity and ensuring efficient job execution.
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Responsibilities
Assign repair orders (ROs) to technicians based on skill level, availability, and job priority
Maintain and enforce a clear priority system across customer pay, warranty, internal, and urgent work
Monitor job progress throughout the day and rebalance workloads as needed
Adjust assignments proactively to address delays, parts issues, or schedule changes
Review repair orders for clarity, accuracy, and readiness prior to dispatch
Communicate expectations clearly to technicians and service advisors
Partner closely with the Service Manager to align daily priorities and staffing needs
Support technicians by ensuring work is staged, ready, and properly sequenced
Identify workflow bottlenecks and escalate operational issues when needed
Maintain awareness of individual technician strengths, limitations, and productivity trends
Monitor job progress and adjust assignments to minimize downtime or delays
Maintain an effective priority system balancing urgent, warranty, and routine work
Review repair orders for clarity and accuracy prior to assignment
Communicate expectations clearly with technicians and service advisors
Track technician productivity, efficiency, utilization, and RECT on a daily basis
Maintain accurate dispatching records and performance data
Report daily and weekly performance results to the Service Manager
Identify trends impacting throughput or cycle time and recommend adjustments
Use data to support coaching conversations and operational improvements
Partner with service advisors to provide accurate timelines and job updates
Escalate service delays or customer-impacting issues as needed
Support high NPS and customer satisfaction through proactive coordination
Step in to manage customer experience issues when necessary
Support shop performance goals by aligning dispatch decisions with labor efficiency targets
Understand how dispatching impacts revenue, labor hours, and customer satisfaction
Communicate capacity constraints and performance risks to leadership proactively
Qualification
Required
Strong dispatching, scheduling, and prioritization skills
Ability to make quick, confident decisions in a fast-paced environment
Exceptional organizational and time-management abilities
Clear and direct communication style
Strong problem-solving skills with a process-driven mindset
Ability to manage competing priorities without losing accuracy or urgency
Demonstrated experience in dispatching, scheduling, or service workflow coordination
Experience working directly with technicians in a service or repair environment
Familiarity with technician productivity, efficiency, and cycle time metrics
Proficiency with dispatching, scheduling, or service management software
Ability to work Saturdays as needed
Ability to pass a background check and drug test
Preferred
RV or automotive service experience is a plus but not required
Benefits
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K matching
Employee discounts
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
RV Borrowing Program
Incredible Team Culture
Company
Bish's RV, Inc.
Bish’s RV is the largest family-owned RV Dealer from coast-to-coast. We've been helping people go camping for over 30 years.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bish Jenkins
Founder
Company data provided by crunchbase