Pexip · 6 hours ago
Technical Support Engineer
Herndon, VA
Full-time
Onsite
Senior Level
5+ years expPexip is a video technology specialist seeking a passionate Technical Support Engineer to assist customers in troubleshooting and resolving technical issues with their video communication solutions. The role involves collaborating with various teams to ensure smooth operation of Pexip products and maintaining high customer satisfaction ratings.
Communications InfrastructureMeeting SoftwareSoftwareVideo Conferencing
No H1B
U.S. Citizen Only
Responsibilities
Work with customers to troubleshoot reported problems, identify root cause, and resolve the issue
Able to triage technical situations effectively and efficiently
Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners
Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation
Able to effectively prioritize cases based on urgency, impact, and customer need
Identify and recommend possible optimization tasks to customers
Communicate and work closely with the sales and customer success teams related to ongoing events with customer situations
Qualification
Required
Bachelor's degree required
5+ years relevant experience in post-sales technical support
Good technical understanding of Microsoft, Google, Zoom, Cisco, Avaya, Polycom, and other related partners/competitors in the visual collaboration landscape
Good technical understanding of virtualization technologies, e.g. VMware, Hyper-V, AWS, Azure, GCP is a plus
Good understanding Excellent practical knowledge of network technologies and protocols including TCP/IP, DNS, HTTP, L2/L3 Operations, Routing, Load Balancers, and Firewall management
Experience in technical troubleshooting and log analysis
Proven track record in technical support and have sound knowledge of technology
Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base
Ability to rely on experience and sound judgement to plan and accomplish goals
Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support
Display extremely strong analytical, verbal, and written communication skills
Possess strong presentation skills
US Citizenship required with current US Passport (or eligibility)
Benefits
Vibrant offices, weekly all-hands, global kick-offs and a people-first culture built on our Success Formula: Think like world champions. All eyes on the customer. Stay healthy.
We invest in your learning and development and offer opportunities to learn, grow, and work on cutting-edge distributed systems.
Strong people culture anchored in our values; The Pexip Way. Our company values are at the core of everything we do, and they define how we interact with each other, our customers and our partners daily.
A culture that values flexibility, collaboration, and work-life balance where your voice matters.
Your work is visible, measurable, and directly tied to our growth.
Every day, we safeguard the most confidential conversations in the world. Our technology enables what matters most—human connection, decisive interaction, and progress.
Company
Pexip
Pexip simplifies video communication across borders, businesses and platforms.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-05-14IPO
2013-01-01Series Unknown
Leadership Team
Jordan Owens
CTO, Americas
Giles Chamberlin
Adviser
Recent News
2025-10-01
Company data provided by crunchbase