Brenny Transportation Inc. & Brenny Specialized Inc · 1 day ago
Customer Service - Account Representative
Saint Joseph, MN
Full-time
Onsite
New Grad, Entry Level
$22/hr - $30/hrBrenny Transportation Inc. is a logistics company seeking a Customer Service representative to join their team. The primary responsibility of this role is to solicit freight, build relationships with customers, and manage their shipments while providing exceptional customer service.
Customer ServiceShippingTransportation
Responsibilities
Accountable for providing GRAND CHAMPION Customer Service to everyone
Make outbound phone calls to customers securing shipments to be hauled through Brenny Transportation Inc., & Brenny Specialized Inc
Answering customers' incoming phone calls and questions. Negotiate competitive rates on loads and book shipments
Above average communication with Logistics Team Lead & VP of Logistics & Customer Relations. Meeting weekly or monthly to discuss goal setting and revenue strategies
Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue
Keep telemarketing tabs current
Understand and sell WBE, DBE, and WOSB certifications
Attend company meetings, chamber events, educational classes, networking events, and seminars as directed, while maintaining professional and technical knowledge by participating in these activities and reviewing industry-related publications
Accountable for researching & lead generation of customers and keeping all customer information up to date in the system
Customer visits regularly to build relationships with customers
Work closely with Business Service & Carrier Service to share necessary credit information, communicate customer expectations, and coordinate freight needs
Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed
Work towards achieving and maintaining company & individual goals
Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners
Qualification
Required
Accountable for providing GRAND CHAMPION Customer Service to everyone
Make outbound phone calls to customers securing shipments to be hauled through Brenny Transportation Inc., & Brenny Specialized Inc
Answering customers' incoming phone calls and questions
Negotiate competitive rates on loads and book shipments
Above average communication with Logistics Team Lead & VP of Logistics & Customer Relations
Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue
Keep telemarketing tabs current
Understand and sell WBE, DBE, and WOSB certifications
Attend company meetings, chamber events, educational classes, networking events, and seminars as directed
Accountable for researching & lead generation of customers and keeping all customer information up to date in the system
Customer visits regularly to build relationships with customers
Work closely with Business Service & Carrier Service to share necessary credit information, communicate customer expectations, and coordinate freight needs
Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed
Work towards achieving and maintaining company & individual goals
Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Brenny Transportation Inc. & Brenny Specialized Inc
Brenny ~ Your Total Transportation Solution! Mission: Grand Champions of Customer Service Vision: Driving to be Champions of Safety Purpose: Driven to serve Core Values: Trust, Communication, Commitment, Accountable, Results Our Guarantee: We will spoil you with Grand Champion Customer Service.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joyce (Sauer) Brenny
Owner & Founder
Company data provided by crunchbase