Aurora Health Care · 12 hours ago
Patient Service Representative (PSR) - Employer Based Clinics
Pleasant Prairie, WI
Full-time
Onsite
New Grad, Entry Level
$19/hr - $29/hr
0+ years expAurora Health Care is seeking a Patient Service Representative to greet patients and manage their registration process. This role involves ensuring accurate patient information, assisting with patient flow, and supporting clinical staff during exams and procedures.
Health Care
Responsibilities
Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation
Prepares patient for exam and assists with exams and procedures
Obtains and records vital signs and assists in obtaining patient history, including current medications
Organizes and prepares exam rooms and work areas, including stocking, ordering supplies, and stocking patient education files
Maintains work area and lobby in neat and orderly manner
Assists in cleaning duties including garbage removal
May perform vision testing, specimen collection, and ear lavage as ordered by healthcare provider
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures
Qualification
Required
High School Graduate
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy
Exposed to normal medical office environment, may be exposed to potentially ill patients
Must be able to sit, stand, walk, lift, squat, bend, twist and reach above shoulders frequently throughout the workday
Must be able to lift up to 20 lbs. without assistance
May be exposed to chemicals as well as blood and body fluids; therefore, protective clothing must be worn as necessary
Operates all equipment necessary to perform the job
Company
Aurora Health Care
At Aurora Health Care, helping people live well is what drives us – it’s our purpose and what we do every day.
10001+ employees
H1B Sponsorship
Aurora Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kristie Geil DNP, RN, CENP
Area VP/CNO Aurora Health Care, South Wisconsin, VP/CNO Aurora Medical Center Kenosha
Carla LaFever
Chief Clinical Services Officer
Recent News
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