Landings Credit Union · 1 day ago
Collections/Risk Management Specialist
Tempe, AZ
Full-time
Onsite
New Grad, Entry LevelLandings Credit Union is a people-first organization dedicated to helping members navigate their financial challenges. They are seeking a Collections/Risk Management Specialist who will work directly with members to resolve delinquent accounts and provide education on repayment options.
BankingFinancial ServicesPayments
Responsibilities
Contacting members regarding past-due loan accounts by phone, email, and mail
Working with members to understand their situation and offer appropriate repayment options
Educate members on their loans, payment options, and next steps
Keep accurate notes and documentation on all accounts
Stay compliant with policies, procedures, and regulations
Updating account notes and records thoroughly and accurately
Work closely with teammates and other departments to support member success
Monitoring delinquency trends and escalating accounts when necessary
Qualification
Required
Prior collection, lending or financial services experience
Strong communication skills with the ability to remain professional and compassionate
Positive, professional communication style — even in tough conversations
Strong attention to detail and organization skills
Ability to handle sensitive conversations with confidence and respect
Comfortable juggling multiple priorities in a fast-paced environment
A genuine desire to help people and make a difference
Benefits
Competitive pay
Great benefits package
Paid time off and holidays
Career growth and learning opportunities
A supportive, collaborative team culture
Company
Landings Credit Union
For 70 years, this Credit Union has been committed to making a difference in our community, and in the lives of our members.
Founded in 1953
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Lee
President/CEO
Cecilia Ashe
Vice President/COO
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